Secure Payments / Refunds Policy / Terms & Conditions of Trade
Payment Processing
For paid entries, the awards entry system will provide an option to pay by credit card or bank transfer. The platform will also generate an invoice for your records. Payment must be received within 1 week of the closing date of entries in order for entries to be eligible for judging.
All card numbers are encrypted at rest with AES-256. Decryption keys are stored on separate machines. None of Stripe’s internal servers and daemons can obtain plaintext card numbers but can request that cards are sent to a service provider on a static allow list. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in a separate hosting environment, and doesn’t share any credentials with Stripe’s primary services
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Refunds Policy
Particular care should be taken to ensure that the station manager signs off entries prior to the entry deadline. There is a no refunds policy on entries once paid for.
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Terms & Conditions of Trade
Please read these Terms and Conditions of Trade carefully before ordering. You should understand that by paying for your IMRO Radio Awards entry/entries and/or your tickets for the IMRO Radio Awards Gala Ceremony, you agree to be bound by these Terms and Conditions of Trade.
1. INFORMATION ABOUT US
1.1 We are the IMRO Radio Awards. We were established by the Irish radio industry to recognise excellence in Irish Radio. Our main sponsor is IMRO, a company registered in Ireland.
1.2 If You have any questions, complaints or comments about this site then you may contact us by email at awards@imroradioawards.ie
2. OUR CONTRACT
2.1 Your order (“Order”) constitutes an offer to us to pay for your IMRO Radio Awards entry/entries and/or your IMRO Radio Awards Gala Ceremony ticket/tickets via your order on the site. We will send you an email acknowledging receipt of your Order.
3. ENTRIES RETURNS AND CANCELLATION
3.1 Once you have submitted your IMRO Radio Awards entry/entries online, it/they cannot be withdrawn and payment will not be refunded, unless there is an overpayment which, once the amount of the overpayment is agreed, will be refunded to you without delay. If you believe you may have overpaid for your entries, please contact the IMRO Radio awards by email to awards@imroradioawards.ie as soon as possible.
3.2 Nothing in these Terms and Conditions of Trade is intended to affect your statutory rights.
4. TICKETS RETURNS AND CANCELLATION
4.1 Tickets for the IMRO Radio Awards can only be paid for at the time of booking via the above ticketing system. Bookings may be cancelled or amended up to 5pm on the 24th September. Bookings cannot be cancelled or amended after the 24th September, cancellations or amendments after this point will not be refunded. Refunds will be issues within 30 days of the event. Please contact the IMRO Radio awards by email to awards@imroradioawards.ie as soon as possible if you have to cancel or amend your booking.
5. LIMITATIONS ON OUR LIABILITY TO YOU
5.1 Nothing in these Terms and Conditions of Trade shall:
5.1.1 Exclude or limit our liability for fraudulent misrepresentation or for death or personal injury resulting from our negligence or the negligence of our employees or agents; or
5.1.2 Restrict your statutory rights
5.2 These Terms and Conditions of Trade shall not:
5.2.1 Make us responsible for any damage or loss caused to you where such damage or loss is not reasonably foreseeable to you and us when you agree to these Terms and Conditions of Trade, including where the damage or loss results from our breach of these Terms and Conditions of Trade; or
5.2.2 Make us responsible for any damage or loss caused to you where you are not entering into these Terms and Conditions of Trade as a consumer.
5.3 Our aggregate liability to you for any loss or damage arising in connection with these Terms and Conditions of Trade shall be limited in respect of each claim to the purchase price of your Order or Orders.
5.4 We are not responsible for any delay or failure to comply with our obligations under these Terms and Conditions of Trade if the delay or failure arises out of any event which is beyond our reasonable control. Such events shall include, without limitation, failure of infrastructure, government intervention, wars, civil commotion, hijacking, fire, flood, accident, storm, strikes, lockouts, terrorist attacks or industrial action affecting us or our suppliers.
6. DATA PROCESSING AND PRIVACY
6.1 Please see our Privacy Policy which contains important information about the use of your personal data and other information regarding your privacy.
7. ELECTRONIC COMMUNICATIONS
7.1 By using this site, you accept that communication with us will mainly be electronic. We will contact you by email or provide you with information by posting notices on this Site. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
8. GENERAL
8.1 We reserve the right to change or update these Terms and Conditions of Trade from time to time. Revised Terms and Conditions of Trade will be published on this site and, where practical, we will endeavour to alert users to key changes via the homepage.
8.2 If any of these Terms and Conditions of Trade are determined to be illegal, invalid or otherwise unenforceable by reason of law then, to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining Terms and Conditions of Trade shall survive, remain in full force and effect and continue to be binding and enforceable.
8.3 If you breach these Terms and Conditions of Trade and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms and Conditions of Trade.
